WhatsApp Business quick replies: setup and 30 examples

Quick replies are saved messages in the WhatsApp Business app that you recall by typing / in a chat. Set one up under Tools → Quick replies: write the message, give it a shortcut, then save. As of October 2026 you can keep up to 50, with images or videos, and nothing is sent until you tap Send.

What are quick replies in WhatsApp Business?

A quick reply is a message you send often, saved once with a keyboard shortcut such as /price. Pick one and it drops into the message box, where you can change it before sending. Quick replies exist only in the WhatsApp Business app; on an iPhone with regular WhatsApp, 'quick reply' means answering from a notification, an iPhone feature.

The app also writes a few for you. Default replies are built from your business profile, so once your hours and address are filled in, you can send either, or the profile itself, without typing.

How do you set up a quick reply on Android and iPhone?

1. 1Open the Tools tab and tap Quick replies.
2. 2Tap the add button, a plus sign in a circle.
3. 3Tap Message (on iPhone, Enter message) and write the reply. You can include an image or video.
4. 4Tap Shortcut and enter one. It starts with a forward slash, runs to 25 characters at most and can't contain spaces: /price, /brochure, /upi.
5. 5Tap Save.

To send one, open a chat and type / in the message box: every quick reply appears, defaults included. Or tap Attach (the paper clip on Android, the plus sign on iPhone) and choose Quick reply. Pick one, change the details in square brackets, then tap Send.

To delete one, open Tools → Quick replies, press and hold it on Android or tap it on iPhone, then Delete. A deleted quick reply can't be recovered, so keep a copy of the set outside WhatsApp, in a shared document or sheet.

Why are WhatsApp Business quick replies not working?

• It won't save. The shortcut must start with a slash, be 25 characters or fewer and contain no spaces, and you can't go past 50 quick replies.
• The keywords are rejected. If your version lets you add keywords, each quick reply takes up to three, letters and numbers only, no spaces, 15 characters at most.
• Typing / shows nothing. Check you are in WhatsApp Business, not regular WhatsApp, which has no quick replies.
• The image or video is missing on a computer. WhatsApp's help centre says media files aren't supported in quick replies on WhatsApp Web or Desktop, so send media replies from the phone.
• They have disappeared. WhatsApp says lost quick replies can't be recovered, only recreated, which is why the copy outside the app matters.
• Hours or address won't appear. Default replies come from your business profile, so fill in those sections first.

How many quick replies can you save, and what can they include?

Fifty goes fast once a team stores versions per product, language and rep. Keep one reply per situation, short shortcuts everyone remembers, and a language suffix, such as /pricehi for Hindi, only where buyers write in it.

30 quick reply examples for sales teams

Change the parts in square brackets before sending, and save each under the shortcut shown. Adjust prices, taxes and timings to how you sell.

First contact:

• /hello — Hi [name], thanks for messaging [business]. I'm [your name]. Which product are you looking for, and which city should we deliver to?
• /thanks — Thank you for your enquiry. I've noted your requirement and will send details by [time] IST today.
• /needs — To suggest the right option, could you share the quantity, any preferred brand or size, and when you need it?
• /callok — Would a short call be easier? Send me a time between 10 am and 7 pm IST and I'll call you.
• /indiamart — Hi [name], this is [your name] from [business]. You enquired about [product] on IndiaMART. Is it still needed, and in what quantity?

Prices, catalogues and brochures:

• /price — [Product] is ₹[amount] per [unit], plus GST at [rate]%, valid until [date]. Shall I send a formal quotation?
• /catalogue — Here is our catalogue for [range]. Send me the item codes you like and I'll confirm stock and prices.
• /brochure — I've attached the brochure for [project or product]. Page [n] has the specifications; which option would you like to discuss?
• /moq — Our minimum order for [product] is [quantity], and larger orders get a better rate. What quantity do you have in mind?
• /compare — [Option A] suits [use]; [Option B] suits [use]. Which matters more to you, price or [feature]?

Locations, site visits and demos:

• /location — We're at [address], near [landmark]. I've shared the location pin. Open [days], [hours] IST.
• /visit — Your visit is confirmed for [day, date] at [time]. [Colleague] will meet you at [place]; their number is [number].
• /visitremind — A reminder about your visit tomorrow at [time]. The location pin is above. Bring [documents] if you'd like to book on the day.
• /demo — I can show you [product] on a 20-minute video call. Would [day] at [time] or [day] at [time] suit you better?
• /aftervisit — Thank you for visiting today. What did you think of [unit or product]? I can send the floor plan and payment schedule.

Quotes and orders:

• /quote — Quotation [number] is attached: [item], [quantity], ₹[total] including GST, delivery by [date], valid until [date].
• /quotecheck — Did you get a chance to look at quotation [number]? I can adjust the quantity or delivery date if that helps.
• /rate — I've checked with my manager. For [quantity] we can do ₹[amount] per [unit] until [date]. Shall I revise the quotation?
• /confirm — Thank you for the order. To confirm: [item], [quantity], ₹[total], delivery to [address] by [date]. Reply YES to go ahead.
• /dispatch — Order [number] left our warehouse today with [courier], tracking number [number]. Expected delivery: [date].

Payments and documents:

• /upi — Please pay by UPI to [UPI ID], or by bank transfer to [account name, number, IFSC], and send the UTR number once done.
• /gst — To raise a GST invoice, please send your business name, GSTIN and billing address.
• /paid — Payment of ₹[amount] received, thank you. The invoice is attached, and [next step] will follow by [date].
• /documents — For the booking we need [documents]. Clear photos or PDFs sent here are fine.
• /duereminder — A gentle reminder that invoice [number] for ₹[amount] is due on [date]. Please ignore this if it's already paid.

Follow-ups, handovers and closing the loop:

• /followup — Hi [name], following up on [product or quotation]. Is this still something you're considering? A quick yes or no is fine.
• /later — No problem. When would be a better time to check back, next week or next month?
• /afterhours — Thanks for your message. We're available [days], [hours] IST, and will reply first thing on [next working day].
• /handover — I'm passing your enquiry to my colleague [name], who looks after [area or product]. They'll message you from this number shortly.
• /close — I'll stop following up for now so I don't crowd your chats. If you need [product] later, message here and we'll pick up from there.

A person still decides when each one goes. As of October 2026, WhatsApp is testing a monthly cap on messages to people who don't reply, so stop after two or three unanswered follow-ups; the limit on messages to people who don't reply explains it.

How do quick replies work for a whole sales team?

In the app, quick replies belong to one WhatsApp account: up to 50 per number, with media only on the phone. A team selling from three numbers keeps three sets in step by hand, and reps on WhatsApp Web lose the images and videos.

In WavesFlo's shared inbox, quick replies are saved once for the whole workspace. Any rep, on any connected number, types a slash and the shortcut, and the reply goes out on the number the chat arrived on. A quick reply only fills the message box, so the rep still reads, edits and sends it; answers that go out on their own, from keyword replies, a chatbot or AI, are set per team on Growth and Enterprise. Files go as attachments: photos, documents, video, voice notes, a location or a contact card, up to 16 MB each.

Shared quick replies work best with chat assignment, so the right rep sends them, and labelling chats by stage, so you know which reply a lead needs next. More follow-up messages worth saving are in the follow-up guide, and WhatsApp for sales teams shows how it fits together. The shared inbox is on Growth and above; see the inbox page.