WhatsApp Business quick reply messages: 20 examples and the rules

A quick reply is a saved message you call up by typing a slash and a shortcut. The WhatsApp Business app allows 50 per account; a shortcut starts with / and runs up to 25 characters with no spaces, and each reply can have up to three keywords. Below are twenty to adapt, with a shortcut for each. Replace the square brackets before saving.

First contact

• /hello - Hi [name], thanks for messaging [business]. I'm [your name]. How can I help you today?
• /hours - We are open [days], [time] to [time]. We reply to messages within working hours.
• /location - Our address is [address]. Here is the map pin: [link]. Parking is [details].
• /catalogue - You can see our products here: [link]. Tell me which one you like and I will share details.
• /needs - To suggest the right option, could you share the quantity, the size and when you need it?

Sales and follow-up

• /quote - Thanks for the details. I will send the quote by [time] today.
• /followup - Hi [name], just checking whether you had a chance to look at the quote. Happy to answer any questions.
• /offer - This offer is valid until [date]. Would you like me to hold the item for you?
• /payment - You can pay by [method]. Please send a screenshot once done and I will confirm.
• /thanks - Thank you for your order, [name]. We will update you when it is ready.

Support and closing

• /status - Let me check on that for you. I will message you back by [time].
• /sorry - I am sorry for the trouble. I am looking into it and will update you today.
• /return - To return an item, please send the order number and a photo, and we will guide you.
• /delivery - Your order is out for delivery and should reach you [day]. The tracking link is [link].
• /reschedule - Of course. Which day and time would suit you better?
• /away - We are away now and will reply on [day] at [time]. For urgent matters, call [number].
• /review - If you were happy with our service, a short review would help us: [link]. Thank you.
• /optout - Understood. We will not send you further messages. Thank you for letting us know.
• /bye - Thanks for your time, [name]. Message us any time during working hours.
• /doc - Please send the document as a file or a clear photo. We will confirm when we receive it.

How do you keep them good?

• One reply per situation, short shortcuts everyone remembers.
• Edit the first line by hand so it does not read like a template.
• Review the list every quarter and delete what is out of date.

On the Business app, quick replies live on one phone; in a shared WhatsApp inbox like WavesFlo, saved messages are written once for the whole workspace and recalled by typing a slash, on any connected number. That way the examples above reach every agent, not only whoever holds the phone.

See the quick replies guide for 30 more.