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WavesFlo
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WhatsApp software for large businesses: Every WhatsApp number your customers write to, run from one place.

One inbox for your stores, branches and teams. Give every chat an owner and decide who sees what.

Book a demoSee the product

Keep the numbers your customers know. The phones keep working.

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Your customers already message your teams. Nobody sees all of it.

  • Chats on separate phones

    Every store, branch and rep answers from their own phone.

  • No owner

    Two people answer one customer, or nobody does.

  • The wrong number

    Replies go out from whichever phone is at hand.

  • Lost when people leave

    Their chats and the history walk out with them.

Shared inbox

One list for every number. A name on every chat.

  • Marked by number: replies leave from the number each chat came in on.
  • Assigned your way: round-robin within each team, or by hand; hand-offs keep the notes.
  • Live typing: see when a colleague is replying.
  • The record stays: chats and notes remain when someone leaves the team.
How the inbox works
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AI replies

Answer at your scale. Your team stays in charge.

  • Set per team: automatic answers, AI drafts for review, or off.
  • Keyword replies: instant answers to common questions.
  • A chatbot: runs the flows your team sets up.

Chatbot, AI replies and round-robin on Growth and Enterprise. AI credits included; more on request.

How AI replies work
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For your security review

What your security team will ask. Answered plainly.

Roles
Admin, Manager, Team leader, Agent and Viewer, enforced on the server. Agents see only the chats assigned to them.
Number access
Each number open to everyone, or to named teams, to view or operate.
Audit trail
Who changed roles, access, campaigns, settings, API keys or CRM links, and when.
Retention
Message content kept 30, 90, 180 or 365 days, forever, or not at all.
Data
Processed in India, unless your agreement says otherwise.
Sign-in
Personal logins, 12-character passwords, a lock after 5 failed attempts, 24-hour sessions.
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Up to 50,000 numbers on Enterprise, subject to plan. An annual agreement and the DPA; onboarding with our engineers.

WavesFlo EnterpriseSecurity overviewRead the DPA

CRM

Your CRM stays the record. Chats arrive as notes.

  • Built in: HubSpot and Zoho CRM connect natively.
  • Off by default: nothing syncs until an Admin turns it on.
  • What is logged: one-to-one chats and opt-outs, as notes on the contact.
How the CRM connection works
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Connects to the systems you already run

  • HubSpot
  • Zoho CRM
  • Slack
  • Microsoft Teams
  • Power Automate
  • n8n
  • Google Sheets

Slack and Microsoft Teams receive alerts. A Google Sheet can feed a campaign. Power Automate and n8n connect through the REST API and signed webhooks.

Campaigns

Announcements to lists and groups. With the brakes built in.

  • Approval before sending: a pre-send check and a test send come first.
  • Groups or people: send to groups, or to each person on a list.
  • Limits on every number: caps, cooldowns and quiet hours, on by default.
  • Canary sends: about 5% go first; it pauses itself if over 20% fail or 2% reply STOP.
How campaigns work
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Reports

Every number, at a glance.

  • CSV and JSON: every report downloads in both.
  • Reach counted once: a person in several groups counts as one.
  • Every held-back send: recorded with the rule that delayed or blocked it.
See every report
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Every capability, by job.

For whoever connects WavesFlo to your systems

A REST API, an agent server and 20 published, signed webhook events, on every plan.

Developer reference

From demo to rollout in three steps

  1. A demo on your own numbers

    Watch a chat find its owner.

  2. Map numbers, teams and who sees what

    For every store, branch and region.

  3. Connect HubSpot or Zoho CRM

    Syncing starts when your teams are ready.

Bring every number into one inbox.

Book a demoSee pricing

A walkthrough on two of your own numbers, with your rollout questions answered.