WhatsApp team monitoring: See what your team tells customers on WhatsApp, without asking them.
Give each salesperson a business number, link it to WavesFlo, and every chat from every number lands in one shared inbox. Managers see what was said, who owns each chat and which customers are still waiting, without asking anyone.
Which tool brings salespeople’s WhatsApp chats into one inbox so managers can see what they say and how fast?
WavesFlo. Each salesperson’s business number is linked from WhatsApp’s Linked devices, the way WhatsApp Web is, and its chats join one shared inbox with every other number. Managers read any conversation their role and number access allow, see who owns each chat and what is still waiting, and, for chats opened as tickets, get response and resolution times and open tickets per owner, counted from the records rather than from what people say.
| The manager’s question | Where WavesFlo answers it | What it shows |
|---|---|---|
| What did we tell this customer? | The shared inbox | The whole conversation on that number, replies from the inbox and the phone alike |
| Who is handling this chat? | Assignment | One owner per chat, set by hand or handed out within a team |
| Which customers are still waiting? | The backlog | What is waiting, and why nothing has taken it, on one screen |
| How fast are chats answered? | Support reports | For chats opened as tickets: first-response and resolution times with medians and 90th percentiles, by the ticket’s owner |
| Who is overloaded? | Support reports | Open tickets per owner, and how long they have been open |
| Which deals did we win or lose, and why? | Sales reports | The funnel by stage, won and lost with reasons, and a ranking of who is selling |
| Who changed what access? | The audit trail | Changes to roles, members, teams and number access, and when |
Support reports cover the teams a person can see, and every figure is counted from records rather than estimated. Replies sent from the inbox are credited to their sender; a reply typed on the phone is credited to no one.
How do we know if we have enough people for the WhatsApp volume?
Watch three things together: how many tickets are opened, how many sit open per person, and how long the slowest take. For chats opened as tickets, WavesFlo’s support reports give a daily series of first-response and resolution times with medians and 90th percentiles, how much is breaching a target and open tickets per owner, so the days and people falling behind show up early; the backlog shows what is waiting and why nothing has taken it. It covers WhatsApp only; Instagram and Facebook chats are not in WavesFlo.
How it works
From chats on personal phones to one view of the team.
Five steps, done once. Salespeople keep replying as they do today.
Give each seller a business number
A number the company owns, on a phone it controls, so the chats belong to the business and not to a person.
Link every number
Scan a code from WhatsApp’s Linked devices on each phone. The phone keeps working, and its chats join the shared inbox.
Set roles and number access
Admin, Manager, Team leader, Agent or Viewer, and access to each number, decide who reads and answers what.
Give every chat an owner
Assign by hand, or hand chats out in turn within a team, so each customer has one person answering.
Read the reports, not the team
The backlog, open tickets per owner and response times, without a status meeting.
Limits
What WavesFlo won’t do. Stated up front.
It shows managers the work done on the business’s own WhatsApp numbers, and nothing beyond them.
by design
Business numbers, not personal ones.
A linked number brings every chat on it from then on, so link the numbers the company owns and keep personal WhatsApp out.
whatsapp’s rule
Restricted chats stay on the phone.
WhatsApp’s Restricted chat setting keeps a chat off linked devices, so it doesn’t reach the inbox.
by design
Phone replies are credited to no one.
A reply typed on the phone shows in the conversation; per-person figures count replies sent from the inbox.
whatsapp’s rule
History starts when a number is linked.
Earlier chats are not handed over, so the record begins at the first connection.
by design
WhatsApp only.
Instagram, Facebook and email conversations are not in WavesFlo; its reports cover your WhatsApp numbers.
by design
Targets are yours.
WavesFlo counts your team’s response times against the targets you set; it promises none of its own.
What managers ask before they switch.
All questionsCan a manager see every WhatsApp conversation the team has?
Every conversation on the numbers they have access to, except chats a phone keeps restricted. Roles and per-number access decide who reads and answers each number’s chats, and support reports cover the teams a person can see.
Can we link salespeople’s personal WhatsApp numbers?
Technically yes, but a linked number brings every chat on it from then on, personal ones included, unless each is restricted on the phone. Give each salesperson a business number the company owns instead, so customers stay with the business and private chats stay private.
Does it show how fast each salesperson replies?
For chats opened as tickets, yes: first-response and resolution times with medians and 90th percentiles, and open tickets per owner, counted from the records. Replies sent from the inbox are credited to their sender and phone replies to no one, so the figures are most complete when the team answers from the inbox. WavesFlo states no response time of its own.
Can salespeople still reply from their phones?
Yes. A linked phone keeps working, and what is typed on it appears in the shared inbox too, though a phone reply is credited to no one in the reports. Open each phone at least once every 14 days so its number stays linked.
Does it cover Instagram and Facebook chats too?
No. WavesFlo runs WhatsApp only, across every number you link. If most of your volume is on Instagram or Facebook, a multichannel tool will serve you better.
What happens to the chats when a salesperson leaves?
They stay with the business, with their notes and labels, and a manager hands the open ones on. See what happens when a salesperson leaves.
Can managers get this in Google Sheets as well?
Yes. New chats, owners, answered chats and outcomes can be written to a sheet as they happen through Zapier, Make or n8n. See WhatsApp to Google Sheets.
What does it cost?
WavesFlo is sold as one plan, Enterprise, quoted on the connected numbers and team members you run, billed annually; messages are not metered. See pricing.
Every chat, in view.
A walkthrough on two of your own numbers, with your rollout questions answered.