WavesFlo Enterprise: Every number and every team, in one WhatsApp workspace.
For consumer businesses that sell through stores, branches, dealers and sales teams, each answering customers on its own number.
Who it is for
For businesses that answer customers from many numbers.
Automotive dealer and showroom networks
Sales and Service desks at every showroom.
Real estate developers and brokerages
A team per project, and an owner for every buyer.
Lending and insurance distribution
Branch teams that see only the numbers they work.
Education and admissions
An Admissions desk per campus; counsellors see their own chats.
Retail and consumer brands with store networks
Every store’s number in one inbox.
Travel and holiday sales
Holiday desks that hand a traveller on, notes and all.
Shared inbox
Every number, one workspace.
- Phones keep working: numbers link from WhatsApp’s Linked devices screen.
- Marked by number: each chat shows the number it came in on.
- Replies match: answers go out from that same number.
Ownership
An owner for every conversation.
- Assigned your way: round-robin within a team, or by hand.
- Hand-offs keep notes: managers and team leaders pass chats on.
- Typing shows live: see when a colleague is already answering.
- People leave, chats stay: with their notes and labels.
My washer’s service is due. Any slot on Tuesday?
Tuesday works. Morning or evening?
Evening, after 6 if possible.
Joseph books the evening visits. Handing this to him.
Automation
AI replies, team by team.
- Set per team: automatic answers, AI drafts for review, or off.
- Keyword replies: a set answer whenever a keyword arrives.
- A chatbot: for the set flows you choose.
- AI credits included on Growth and Enterprise; more on request.
North sales
AI writes a draft; someone checks it and sends it.
Service team
Keyword replies, the chatbot and AI answer on their own.
Showroom staff
Nothing automatic for this team.
AI credits
Included in your plan.
Access
Control by role and by number.
- Five roles: Admin, Manager, Team leader, Agent and Viewer.
- Open or restricted: each number open to all, or to named teams.
- View or operate: see a number’s chats, or reply and assign too.
- Admins only: linking numbers, connecting a CRM and changing roles.
| Team or person | Level |
|---|---|
| North sales | Operate |
| Meera Pillai | Operate |
| Quality team | View |
Every change here is recorded in the audit trail.
Controls for sending at scale
Approval before sending
An optional sign-off before a campaign’s first message leaves.
Canary sends
About 5% go first. It pauses itself if more than 20% fail or 2% reply STOP.
An emergency pause
One switch halts delivery across every campaign and every number.
Slack or Microsoft Teams alerts
Approval requests, campaign results and number alerts.
CRM
Your CRM stays the record.
- Built in: HubSpot and Zoho CRM connect natively.
- Off until switched on: nothing syncs until an Admin turns it on.
- Chats become notes: one-to-one chats and opt-outs, on the matching contact.
- n8n and Power Automate: through the REST API and signed webhooks.
Do you have the 8 kg front-load washer?09:41
Yes, it’s on display till 9 pm.09:52
Thanks, I’ll come by after six.09:58
Security
Made for your security review.
- access
- Roles and number access, enforced on the server.
- audit trail
- Who changed roles, members, teams, number access, campaigns, settings, API keys and CRM connections, and when.
- sign-in
- Personal logins, passwords of at least 12 characters, a lock after 5 failed attempts, and sessions that end after 24 hours.
- retention
- Content kept 30, 90, 180 or 365 days, forever, or not at all; when it ends, the message record stays.
- data
- Processed in India, unless your agreement says otherwise.
- separation
- Each workspace’s data kept apart, and covered by automated tests.
- opt-outs
- Checked before every send. CRM imports never count as consent.
- dpa
- Notice before a new sub-processor, the list on request, and your data returned or deleted at the end.
- procurement
- Your security questionnaire, answered in writing.
Buying
How Enterprise is bought.
A walkthrough on two of your own numbers
With your rollout questions answered.
A quote set on numbers and team members
Volume pricing, with no minimum.
An annual agreement, the DPA, and an NDA if you need one
Reductions take effect at the next renewal.
Onboarding with our engineers
Numbers linked, teams and access set, HubSpot or Zoho CRM connected.
Limits, stated plainly.
Three things to know before you plan a rollout.
- restricted chats
- Chats with WhatsApp’s Restricted chat setting turned on stay on the phone.
- history
- Starts when a number is linked.
- sending limits
- On every number, with floors no setting removes.
Questions
What buyers ask before a rollout.
How many numbers can we connect?
Up to 50,000 on Enterprise and up to 250 on Growth, subject to plan. Messages are not metered.
Does every agent see every chat?
No. An Agent sees only the chats assigned to them, and a Team leader sees the chats of their own teams.
How do people join the workspace?
By invitation, in the role you choose. You share each invitation link yourself; it works once and expires in seven days.
What support comes with Enterprise?
A direct line to our engineers. Growth has a named support contact, and Developer has email support.