What is WavesFlo? A shared inbox for every WhatsApp number your team answers
WavesFlo is a shared team inbox for WhatsApp: every store, branch and sales number in one place, an owner on every chat, and notes in HubSpot or Zoho CRM.
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WavesFlo is a shared team inbox for WhatsApp. It brings every WhatsApp number your customers write to, such as stores, branches and sales lines, into one list, gives every chat an owner and lets you decide who sees what. Numbers are linked from each phone's Linked devices screen, so the phones keep working. The name is written WavesFlo; people also search it as Waveflo or Waves Flo.
What does it do?
| Job | How |
|---|---|
| Many numbers, one inbox | Each number is linked from its own phone; every chat is marked with the number it arrived on and replies leave from it |
| An owner on every chat | Assigned by hand, in turn within a team, or by a queue with shifts and a cap |
| Who sees what | Five roles (Admin, Manager, Team leader, Agent, Viewer) and access per number |
| Groups | Groups from your numbers appear in the same inbox, with reports on each |
| Sales and support | A pipeline with stages and tasks, and tickets with targets in working hours |
| Campaigns | One personalised message per row of an imported list, paced, with quiet hours and opt-outs checked |
| Connections | HubSpot and Zoho CRM built in; Slack and Microsoft Teams alerts; REST API and signed webhooks for n8n and Power Automate |
Who is it for?
- Businesses with several stores, branches or sales numbers, where customers write to the number they know.
- Teams that need to know who owns a customer and what was said.
- Managers who want reports counted from records, not chased from agents.
- Anyone whose chats and history leave with the person who held the phone.
What is it not?
- Not a CRM. It keeps a pipeline on WhatsApp conversations, with no lead score and no record of anything that did not happen on WhatsApp.
- Not a booking, payment or order system.
- Not metered by message. It is sold as one plan, Enterprise, quoted on the connected numbers and team members you run and billed annually.
How do you start?
- Add each number in the dashboard and link it from its phone's Linked devices screen.
- Decide who reaches each number and at which level.
- Invite people in the roles you choose; each invitation is emailed to the person invited.
- Choose how new chats are assigned, and write the saved messages for common questions.
Once those four steps are done, the full feature list shows what each team can switch on next, from tickets and the pipeline to AI replies and announcements.
The product pages go deeper: the inbox, security and developers.
Questions
What is WavesFlo?
A shared team inbox for WhatsApp that brings every number your customers write to into one list, with an owner on every chat.
Is it WavesFlo or Waveflo?
The name is written WavesFlo. Searches for Waveflo or Waves Flo lead to the same product.
Does the phone still work?
Yes. Each number is linked from the phone's Linked devices screen, and the phone keeps working.
Is WavesFlo a CRM?
No. It keeps a pipeline on WhatsApp conversations and connects to HubSpot and Zoho CRM.