WATI vs Interakt: pricing, features and who each suits (2026)
WATI prices by plan, users and extra numbers; Interakt by plan, message rate and a Sales CRM add-on. How they differ on cost, groups and fit, dated and sourced.
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- By WavesFlo team
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WATI and Interakt both sell a shared inbox, broadcasts and chatbots on WhatsApp's Cloud API, and both charge per message on top of a plan. They differ in shape: WATI meters users and extra numbers and spreads its plans across automation and API limits, while Interakt lists unlimited agents, prints its per-message rates by plan, and builds in commerce for Shopify and WooCommerce sellers.
How do WATI and Interakt compare?
| Compared on | WATI | Interakt |
|---|---|---|
| Plans and price | Growth ₹2,699, Pro ₹5,799, Business ₹16,799 a month, billed quarterly | Growth ₹2,799, Advanced ₹3,799 a month plus taxes; Starter and Enterprise as well |
| Users | 3, 5 and 5 included; extra ₹1,299 a user a month on Pro, ₹2,199 a user a month on Business | Unlimited agents on the plans; the Sales CRM add-on includes 5 sales agents |
| Extra WhatsApp numbers | ₹2,499 a month per number | Not stated on the pricing page |
| Message charges | By category, from a rate card; the page prints no rates | Printed by plan: marketing ₹0.970, ₹0.958 and ₹0.949 on Starter, Growth and Advanced |
| Free trial | 7-day on all plans | Offered on Starter; length not stated in the text we read |
| WhatsApp groups | Business plan only, with limits | Not mentioned in the pages we read |
| Strongest on | Chatbots, API and 100+ integrations | Store features: catalogs, checkout bot, WhatsApp Pay, abandoned-cart reminders |
What is the real difference between WATI and Interakt?
- The two do not bill on the same basis. WATI's page leads with quarterly billing; Interakt's prices are monthly with a quarterly saving of 8% and a yearly saving of 20% behind a toggle. Compare like with like before comparing a headline.
- WATI charges for people and numbers: more than five users or a second number moves the bill. Interakt charges for features and per-message rates, so its cost tracks what you send rather than who is in the inbox.
- Groups only matter to one of them on the pricing evidence: WATI offers them on its top plan, on a verified number, with at most 7 outside participants per group.
- Interakt's Sales CRM is a separate add-on, with its own agent count and one shared WhatsApp number.
Which should you pick, WATI or Interakt?
Pick WATI if:
- Your team will grow past five people and you want a rate card plus plan tiers that scale automation and API limits.
- Chatbots and integrations are the centre of the job, not a store.
- You may need WhatsApp groups and can run them on the top plan.
Pick Interakt if:
- You sell through Shopify or WooCommerce and want catalogs, a checkout bot and payments in the chat.
- You want the per-message rate printed on the page before you sign.
- Agents are many and you do not want to pay by the seat.
How do they fit three kinds of team?
| Team shape | WATI | Interakt |
|---|---|---|
| 5 agents, 1 number | Pro, ₹5,799 a month billed quarterly, 5 users included | Growth, ₹2,799 a month plus taxes, unlimited agents |
| 15 agents, 10 numbers | Business, ₹61,280 a month billed quarterly, with extra users and numbers | Not totalled: the pricing page does not state a number count |
| A store with heavy order flow | Possible, with integrations | Built for it: catalogs, checkout bot, WhatsApp Pay |
What should you test in a trial or demo?
- Run your most common customer message through each tool's chatbot builder and see how many steps it takes.
- Price your real monthly message mix in each, using Interakt's printed rates and WATI's rate card.
- Ask WATI for a Business trial if groups matter; ask Interakt which plan your agents need.
- Check each tool's integration list against the systems you already run.
What are WATI and Interakt not built for?
Neither is shaped around a business whose customers write to many numbers. Both centre on one WhatsApp number per account on the pricing evidence, and both pass Meta's per-message charges through.
If your customers write to a number per store, branch or team, WavesFlo links each of those numbers from its own phone into one inbox for every number, with every chat marked by the number it reached. It is quoted on the numbers and people you run and billed yearly, so the per-message line in the table above has no WavesFlo counterpart.
Questions
Is WATI or Interakt cheaper?
It depends on what you count. WATI's Growth plan is ₹2,699 a month billed quarterly and Interakt's is ₹2,799 a month plus taxes, but WATI adds a charge per extra user and number, and Interakt's per-message rate falls as you move up its plans.
Which supports WhatsApp groups?
WATI, on its Business plan only. The Interakt pages we read did not mention groups.
Which has more integrations?
WATI's home page cites more than 100. Interakt lists commerce and CRM integrations and a Sales CRM add-on.
Do WATI and Interakt charge for messages?
Yes. Both pass WhatsApp's per-message charges through by category, with Interakt printing its rates and WATI pointing to a rate card.