Periskope vs ChatDaddy: groups and tickets or channels and seats
Periskope prices per user and phone and centres on groups, tickets and rules; ChatDaddy prices channels, seats and active chats and covers several channels.
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- By WavesFlo team
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Periskope and ChatDaddy both price in dollars and both target small and mid-size teams, but they count different things. Periskope counts users and phones and centres on WhatsApp groups, tickets and automation rules. ChatDaddy counts channels, seats and active chats and covers several channels. ChatDaddy's pages do not mention groups; Periskope lists them unlimited on every plan.
How do Periskope and ChatDaddy compare?
| Compared on | Periskope | ChatDaddy |
|---|---|---|
| Price basis | $25 or $35 per user a month; phones billed separately, first free | $59 to $799 a month billed annually by plan; extra channels and seats $29 |
| Numbers | Upwards of 1,000 | 1, 2, 3 or 5 channels by plan; channels are not only WhatsApp |
| Groups | Unlimited groups and chats on every plan | Not mentioned |
| Tickets | On all plans | Not mentioned |
| Caps | Bulk credits per licence; rules on Pro | Active chats 1,500 to 20,000 |
| API | API and webhooks on the plans | Not stated in the pricing text we read |
| Trial | Not stated in the text we read | Trial credits, no card |
What is the real difference between Periskope and ChatDaddy?
- Groups and tickets versus channels. If your work is support inside groups, ChatDaddy's pages give you nothing to compare against Periskope's.
- A big team on few numbers is cheap on ChatDaddy's seat bundles; a small team on many phones is cheap on Periskope.
- ChatDaddy caps active chats, which a busy business reaches before the seat cap.
How do they fit three kinds of team?
| Team shape | Periskope | ChatDaddy |
|---|---|---|
| 5 agents, 1 number | Starter, $125 a month | Basic, $119 billed annually |
| 15 agents, 10 numbers | Starter, $600 a month | Max with 5 more channels, $944 billed annually |
| Support inside groups | The centre | Not described |
Which should you pick, Periskope or ChatDaddy?
Pick Periskope if:
- Your customers or dealers sit in groups.
- You have many phones and few users.
- Tickets and automation rules matter.
Pick ChatDaddy if:
- You answer on several channels and want to add them à la carte.
- A seat bundle with a multichannel inbox suits you.
- You do not need groups.
What should you test in a trial or demo?
- Link a phone to Periskope and see its groups.
- Ask ChatDaddy whether a channel add-on can be a WhatsApp number and whether it lifts the chat cap.
- Compare the cost of the fifteenth seat.
- Ask both about export.
What are Periskope and ChatDaddy not built for?
Neither prices an estate as a whole: Periskope adds users and phones, and ChatDaddy adds channels and seats. WavesFlo is quoted once on the numbers and people you run, and every chat and group from those numbers lands in one inbox with an owner on each conversation.
Questions
Which supports WhatsApp groups?
Periskope, with unlimited groups on every plan. ChatDaddy's pages did not mention groups.
Which has tickets?
Periskope lists tickets on all plans.
Which is cheaper for 15 agents on 10 numbers?
Periskope Starter comes to $600 a month and ChatDaddy Max with five more channels to $944 billed annually, assuming each extra channel is a WhatsApp number.
Which covers more channels?
ChatDaddy, whose channels can include Messenger, Instagram, email and calls.