Interakt vs DoubleTick: store features or sales team tools, printed or quoted
Interakt prints rupee plans and message rates for stores; DoubleTick quotes after a demo for sales teams with calls, groups and 500+ numbers.
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- By WavesFlo team
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- Published
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- 3 min read
Interakt is built for stores: catalogs, a checkout bot, WhatsApp Pay and Shopify flows, with plans and per-message rates printed on the page. DoubleTick is built for sales teams on phones: one inbox for chats, calls and groups across up to 500 or more numbers, with Android and iOS apps, and a price you get after a demo.
How do Interakt and DoubleTick compare?
| Compared on | Interakt | DoubleTick |
|---|---|---|
| Price | Growth ₹2,799 and Advanced ₹3,799 a month plus taxes | Plans named Starter, Pro, Enterprise; amounts after a demo |
| Message charges | Printed by plan: marketing ₹0.970 to ₹0.949 | By country, on a separate page |
| Free trial | Offered on Starter; length not stated | None; a demo |
| Agents | Unlimited on the plans | Role-based, in a hierarchy; count not stated |
| Numbers | Not stated on the pricing page | 500 or more on one account |
| Groups | Not mentioned in the pages we read | In the unified inbox |
| Calls and apps | Calling on Advanced | Calling, and Android and iOS apps |
| Strongest on | Catalogs, checkout, payments | A team working many numbers from phones |
What is the real difference between Interakt and DoubleTick?
- A store versus a desk. Interakt's plans separate on commerce features; DoubleTick's pitch is the organisation of a sales team across numbers.
- Visibility of price. Interakt lets you work out a bill; DoubleTick lets you work out a meeting.
- Numbers: DoubleTick states 500 or more on an account; Interakt's pricing page does not state a count.
How do they fit three kinds of team?
| Team shape | Interakt | DoubleTick |
|---|---|---|
| 5 agents, 1 number | Growth, ₹2,799 a month plus taxes | Quoted after a demo |
| 15 agents, 10 numbers | Not totalled: the page states no number count | Quoted; 500+ numbers are possible |
| An online store | Catalogs, checkout and payments built in | Not the focus |
Which should you pick, Interakt or DoubleTick?
Pick Interakt if:
- You sell online and want the store inside WhatsApp.
- You want to see message rates before you commit.
- Agents are many and you do not want to be charged per seat.
Pick DoubleTick if:
- Your team sells from phones and makes calls from the inbox.
- Groups need to be in the same inbox as chats.
- You run many numbers and want one account for them.
What should you test in a trial or demo?
- Ask DoubleTick for a quote at your size and at twice your size.
- Run an order conversation through Interakt's checkout with your real catalogue.
- Compare how each shows a customer who writes to two numbers.
- Ask both for the cost of the sixth number.
What are Interakt and DoubleTick not built for?
Neither page describes an estate of store and branch numbers with an owner on every chat, which is the case WavesFlo is built around. Its single inbox for every number keeps each phone working and tags each conversation with the number it came in on, under one annual quote with no message charges.
Questions
Is Interakt or DoubleTick cheaper?
Interakt's prices are printed; DoubleTick's are quoted. Compare after asking DoubleTick for a number in writing.
Which supports WhatsApp groups?
DoubleTick lists groups in its unified inbox. The Interakt pages we read did not mention groups.
Which is better for an online store?
Interakt, with catalogs, a checkout bot and WhatsApp Pay in its plans.
Which handles more numbers?
DoubleTick states 500 or more on one account; Interakt states no count.