Does AiSensy support WhatsApp groups? What its connection allows

AiSensy's guide says groups are not supported or synchronised through its Cloud API connection, so group chats stay on the phone. What works and what changes.

Written by: By WavesFlo team
Published: Published 27 October 2026
Reading time: 3 min read

No. AiSensy's co-existence guide says groups keep working in the WhatsApp Business app but are not supported or synchronised through the Cloud API, so group chats do not appear in the AiSensy dashboard. One-to-one chats are mirrored between the app and the dashboard; groups stay on the phone.

What do the vendor's own pages say?

AiSensy on groups and co-existence, from its guide, checked 27 October 2026
Item	What the page says
Groups through AiSensy	Not supported or synchronised through the Cloud API; group chats do not appear in the dashboard
Groups in the phone's app	Keep working in the WhatsApp Business app
One-to-one chats	Supported one-to-one messages are mirrored between the app and the AiSensy dashboard
Turned off in co-existence	Disappearing messages, view-once messages and live location
Broadcast lists	New lists cannot be created and existing lists become read-only
History	Recent individual chats can be synchronised at onboarding
Requirements	An active, eligible WhatsApp Business app number, a supported app version and a Facebook Business Manager account
Availability	Beta, not self-serve, for eligible Indian numbers, with Nigeria and South Africa also named; enabled through AiSensy support

What does that mean in practice?

A team that runs customers or dealers in groups cannot manage them from AiSensy. Someone has to read them on the phone.
The Cloud API route changes other things on the same number: new broadcast lists are blocked and some message types are switched off while co-existence is on.
AiSensy's strengths sit in one-to-one chats, broadcasts and chatbots, and its pricing pages describe a single WhatsApp Business number.

What should you check before you commit?

List the groups your team answers today. If they carry revenue, AiSensy alone will not cover them.
Ask whether your number qualifies for co-existence, which is in beta.
Ask what happens to existing broadcast lists in the app when co-existence starts.
Decide who reads groups on the phone, and how the answers are recorded.

How should a group-heavy team split the work?

Where each kind of work can live if you use AiSensy
Work	Where	Why
Broadcasts and campaigns to customers	AiSensy	Its strength, with printed message rates
One-to-one chats and chatbots	AiSensy	Mirrored between the app and the dashboard
Customer groups	The phone, or another tool	Not synchronised through the Cloud API
Group reporting and ownership	Another tool	Nothing in the dashboard sees groups

Splitting works while groups are an occasional channel. If they are where the work is, the tool that cannot see them becomes the wrong centre, and the phone becomes an unrecorded second system.

Where does WavesFlo fit?

Groups are the part AiSensy's guide rules out and the part WavesFlo is built around: a number linked from its phone brings its groups into the same inbox as its direct chats, each marked with the number. The yearly quote is set on numbers and team members, so running more groups does not add to it.

The full side-by-side is AiSensy compared with WavesFlo.

This is what each vendor's own pages stated on 27 October 2026. Where a page is silent, this guide says so rather than guess, and a vendor can answer the open questions in a demo or in writing.

Questions