AiSensy co-existence explained: business app and dashboard on one number
AiSensy co-existence lets the Business app and its dashboard share a number, in beta for eligible Indian numbers. What works, what is off, who should skip it.
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- By WavesFlo team
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Co-existence lets one number run in the WhatsApp Business app and in AiSensy at the same time. It is in beta, not self-serve, and available for eligible Indian numbers (Nigeria and South Africa are also named). One-to-one messages are mirrored between the app and the dashboard; groups stay in the app, and some message types and broadcast lists are switched off.
What do the vendor's pages state?
| Item | What the guide says |
|---|---|
| What it is | A number active in the WhatsApp Business app and in AiSensy at once |
| Mirrored | Supported one-to-one messages, between the app and the dashboard |
| Still works in the app | Catalog, orders, status, labels, greeting messages and calls, though not on the Cloud API |
| Turned off | Disappearing messages, view-once messages and live location |
| Broadcast lists | New lists cannot be created; existing ones become read-only |
| Groups | Not supported or synchronised through the Cloud API; they stay in the app |
| History | Recent individual chats can be synchronised at onboarding |
| Requirements | An active, eligible Business app number, a supported app version, a Facebook Business Manager account, and a pre-created AiSensy project |
| Availability | Beta; enabled by emailing AiSensy support or using live chat; eligibility depends on Meta's checks |
Who should use it, and who should not?
- It suits a small business that wants to keep the Business app in hand and add broadcasts and a chatbot, on one number.
- It does not suit a team that lives in groups, or one that relies on broadcast lists in the app.
- Because it is a beta and not self-serve, plan for a wait and for changes.
- It is for one number: AiSensy's pages describe nothing for many.
What should you check first?
- Whether your number is eligible, by asking AiSensy before you buy.
- Which of your current app habits stop working: broadcast lists, view-once, live location.
- What happens to your groups' history and to who can answer in them.
- What leaving co-existence does to the number.
Where does WavesFlo fit?
If keeping the phone in hand is the reason to look at co-existence, WavesFlo links each number from its own handset through Linked devices, so the app stays in use and its groups come along. Those groups sit beside direct chats in one inbox for every number, each marked with the number it belongs to.
Questions
What is AiSensy co-existence?
A beta mode that lets the WhatsApp Business app and AiSensy run on one number, for eligible Indian numbers.
Does co-existence support groups?
No. Groups keep working in the app but are not synchronised through the Cloud API.
Can I create broadcast lists with co-existence on?
No. New lists cannot be created and existing ones become read-only.
Is co-existence self-serve?
No. You email AiSensy support or use live chat to enable it.