WhatsApp tools with a Salesforce integration: who names one, and where
WATI names Salesforce on Business, Gallabox on Advanced, TimelinesAI on every plan. WavesFlo reaches it through n8n or Power Automate. Who states what.
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- By WavesFlo team
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- Published
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- 2 min read
Salesforce shows up on the top plans. WATI names it on Business, Gallabox adds it on Advanced, TimelinesAI lists it on every plan, and DoubleTick mentions it in its footer. WavesFlo has no native Salesforce integration: its signed message.received webhook reaches Salesforce through n8n or Power Automate, which is a build rather than a setting. Read as of 27 October 2026.
What does each tool state?
| Tool | What its pages state | From which plan |
|---|---|---|
| WATI | Salesforce named among Business's unlimited integrations | Business |
| Gallabox | Salesforce added on Advanced, with Pipedrive and the conversation widget | Advanced |
| TimelinesAI | Native Salesforce sync among six CRMs | Every plan |
| DoubleTick | Salesforce in the footer; an embedded SDK for two-way CRM sync | Not stated |
| Periskope, respond.io, Interakt, AiSensy, Wassenger, ChatDaddy | Salesforce not named in the pages we read; some offer an API, Zapier or Make | Not stated |
| WavesFlo | No native Salesforce app; the signed message.received webhook reaches it through n8n or Power Automate, using the REST API | Included |
What does a Salesforce integration involve?
- Salesforce is the heaviest of the common CRMs to connect: objects, fields, permissions and a sandbox are all in play.
- Salesforce's own WhatsApp channel needs an enterprise-level add-on and takes the number off the app, so most teams look for a tool that logs from outside.
- A native integration is a setting; a webhook route is a workflow someone builds and maintains.
- Delivery of a webhook is at least once and not always in order, so a workflow needs to handle duplicates.
What should you ask before you commit?
- Which Salesforce objects does the integration create or update: lead, contact, case, opportunity?
- Does it need a Salesforce add-on or a particular edition?
- Who builds and maintains it: the vendor or you?
- How does it handle a duplicate or a customer who writes to two numbers?
- What does it cost on the plan I need? WATI's is on Business at ₹16,799 a month billed quarterly.
Where does WavesFlo fit?
If Salesforce is the record and you need WhatsApp conversations flowing into it, see Salesforce WhatsApp integration options.
WavesFlo keeps a pipeline of its own only on WhatsApp conversations, with no quotas and no lead scoring, and leaves Salesforce as the record for everything else, reached through signed webhooks and n8n or Power Automate. Those conversations are answered in one inbox for every connected number, so the flow into Salesforce starts from one place rather than from each phone.
Questions
Which WhatsApp inbox tools integrate with Salesforce?
TimelinesAI on every plan, WATI on Business, Gallabox on Advanced, and DoubleTick lists it in its footer.
Does WavesFlo integrate with Salesforce?
Not natively. Its signed webhook events reach Salesforce through n8n or Power Automate.
Is a webhook integration worse than a native one?
It is more work, and you own it. It is also more flexible about what it writes.
Does Salesforce have its own WhatsApp channel?
Yes, through an enterprise-level add-on that takes the number off the app.