WhatsApp tools with a Zoho CRM integration: who states one
Which WhatsApp inbox tools state a Zoho CRM or Zoho Desk integration, on which plan: Periskope, TimelinesAI, Gallabox and WavesFlo. And what each actually does.
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- By WavesFlo team
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Four of the tools whose pages we read name a Zoho integration: Periskope (Zoho and Zoho Desk), TimelinesAI, Gallabox from Essential, and WavesFlo, which logs one-to-one chats as notes on Zoho CRM contacts. The first thing to settle is which Zoho you mean, because Zoho CRM and Zoho Desk are different products and a tool may support only one. Read as of 27 October 2026.
What does each tool state?
| Tool | What its pages state | From which plan |
|---|---|---|
| Periskope | Zoho Desk listed on the pricing page; Zoho among the integrations on the home page; tickets can be pushed to Freshdesk and Zoho | Starter and Pro |
| TimelinesAI | Native Zoho sync among six CRMs | Every plan |
| Gallabox | Zoho added on Essential | Essential |
| WATI | Zoho not named in the pages we read | Not stated |
| DoubleTick, respond.io, Interakt, AiSensy, Wassenger, ChatDaddy | Zoho not named in the pages we read | Not stated |
| WavesFlo | Zoho CRM built in: with syncing switched on by an Admin, one-to-one chats and opt-outs are logged as notes on the matching contact; contacts with an international phone number import on demand or every six hours | Included |
Zoho CRM or Zoho Desk?
- Zoho CRM holds contacts, leads and deals. A WhatsApp tool that writes to it logs conversations against a person.
- Zoho Desk holds support tickets. A WhatsApp tool that writes to it creates or updates tickets.
- Zoho's own WhatsApp channel needs a number registered on Meta's Cloud API, which is a different route from linking a phone.
- WavesFlo's integration is with Zoho CRM contacts, not leads; if you want each new sender created as a lead, use the n8n route.
What should you ask before you commit?
- Is it Zoho CRM, Zoho Desk or both?
- Contacts or leads: which object does a new WhatsApp sender become?
- How is a contact matched, and what if the phone number is formatted differently?
- What does the import record about consent? WavesFlo's never records it.
- How do I disconnect, and what is revoked?
Where does WavesFlo fit?
The Zoho CRM guide covers the connection and the contact import in full.
Zoho CRM remains the system of record, and WavesFlo adds a pipeline only on its own WhatsApp conversations, with no quotas or lead scoring; nothing syncs until an Admin turns Zoho on. The chats it logs come from a shared inbox that spans every linked number, each conversation marked with the number it came in on.
Questions
Which WhatsApp tools integrate with Zoho CRM?
TimelinesAI on every plan, Gallabox from Essential, Periskope (Zoho and Zoho Desk), and WavesFlo, which logs notes on Zoho CRM contacts.
Is Zoho CRM the same as Zoho Desk?
No. CRM holds contacts and deals; Desk holds support tickets. Check which a tool supports.
Does WavesFlo create Zoho leads?
No. It works with Zoho contacts. For leads or Bigin, use the n8n workflow.
Does a Zoho import record consent?
No. A CRM import never records consent.