WhatsApp inbox user and seat limits compared: included users and extras
Users each WhatsApp inbox plan includes and what an extra one costs: WATI 3 to 5, Gallabox 3 to 10, respond.io 5 to 10, ChatDaddy 3 to 15, Interakt unlimited.
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- By WavesFlo team
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- 3 min read
Tools count people three ways: users included in a plan, a per-seat price, or no limit at all. WATI includes 3 to 5, Gallabox 3, 6 and 10, respond.io 5 and 10, ChatDaddy 3 to 15, and Wassenger 3, 6 and 9; Periskope and TimelinesAI charge per user and per seat; Interakt lists unlimited agents and AiSensy an Unlimited Users plan with fair-use limits. Read as of 27 October 2026.
What does each tool state?
| Tool | Included | An extra user |
|---|---|---|
| Periskope | One per licence at $25 or $35 a month | The same price again |
| TimelinesAI | Per seat, $35 or $49 a month; the trial allows 10 | Another seat; numbers also take seats |
| WATI | 3 on Growth, 5 on Pro and Business | Not on Growth; ₹1,299 on Pro; ₹2,199 on Business |
| Gallabox | 3 on Basic, 6 on Essential, 10 on Advanced | Not on Basic; ₹1,200 on Essential; ₹1,500 on Advanced |
| respond.io | 5 on Starter, 10 on Growth and Advanced | $12, $20, $24 a month |
| Wassenger | 3 on Professional, 6 on Business, 9 on Enterprise | Enterprise only: $14 a month |
| ChatDaddy | 3, 5, 10 and 15 seats on its four plans | $29 a month |
| Interakt | Unlimited agents on its plans | The Sales CRM add-on includes 5 agents, ₹499 each extra |
| AiSensy | Unlimited Users plan with fair-use limits (up to 200 agents) | Not metered |
| DoubleTick | Not stated on the pricing page | Quoted |
| WavesFlo | Quoted on the connected numbers and team members you run | Set in the quote |
What does a user limit actually do to a team?
- A hard cap (Gallabox Basic, Wassenger Professional) forces an upgrade at the fourth person.
- A per-user price makes a seasonal team costly: ask whether seats can be added and removed monthly.
- 'Unlimited' usually has a fair-use limit; AiSensy's page states up to 200 agents.
- A viewer or a manager who only reads usually still takes a seat. Ask whether read-only roles are free.
What should you ask before you commit?
- Do read-only users count as seats?
- Can I add and remove users mid-term, and is it pro rata?
- Is an agent who answers on several numbers one user or several?
- What is the fair-use limit behind 'unlimited'?
- What does the 16th, 40th and 100th user cost?
Where does WavesFlo fit?
WavesFlo quotes the whole estate with team members set in the quote, so the questions for a demo are how a team member is counted and what happens to the quote when you add one. Each of those people works from one inbox across your numbers, with access set by role and by number.
Questions
Which WhatsApp inbox has no user limit?
Interakt lists unlimited agents on its plans and AiSensy an Unlimited Users plan with fair-use limits, though Interakt's Sales CRM add-on charges per agent.
Which plan has a hard cap on users?
Gallabox Basic (3) and Wassenger Professional (3) cannot add users.
What does an extra user cost?
From $12 a month on respond.io Starter to ₹2,199 on WATI Business, with ChatDaddy at $29 and Wassenger Enterprise at $14.
Do viewers take a seat?
The pages we read did not say. Ask each vendor.
Sources
- Periskope pricing (checked 27 Oct 2026)
- TimelinesAI pricing (checked 27 Oct 2026)
- WATI pricing, India (checked 27 Oct 2026)
- Gallabox pricing (checked 27 Oct 2026)
- respond.io pricing (checked 27 Oct 2026)
- Wassenger pricing (checked 27 Oct 2026)
- ChatDaddy pricing (checked 27 Oct 2026)
- Interakt pricing (checked 27 Oct 2026)